Keep your software and apps up to date

You’ve probably seen messages popping up on your phone, tablet, computer or laptop prompting you to update your software, operating systems and apps. Don’t ignore them!

These security updates are important. As well as improvements and new features, they include protection from viruses by fixing bugs and vulnerabilities. Applying the updates is one of the easiest and quickest ways to prevent your account from being hacked.

How to install and run software updates

Applying updates

  • Apply updates to the apps and software on your devices as soon as they become available
  • You’ll often be prompted to update your software, but if you want to upgrade manually, go into the device settings and look for updates. The exact location and wording will vary between devices. If you can’t find what you’re looking for, refer to the help or support area on the manufacturer’s official website

Automatic updates

  • Turn on ‘automatic updates’ in your device settings, if that option is available. That way you won’t have to remember to apply updates yourself

Make sure your device can receive updates

  • If you’re using an older phone or computer and the manufacturer has stopped providing updates for it, you should replace your device with one that can receive updates. It doesn’t have to be the latest or most expensive model – but it is worth upgrading if it means you can update your software and stay safer from fraudsters

Good to know

You’ll need a reliable internet connection and a bit of time to allow the device to update. It’s best to do this somewhere you can access secure wifi, for example at home, and keep your device plugged in to a power source. A lot of people apply security and software updates overnight.

Other ways to protect yourself

Learn further steps to protect yourself and others from fraud.